Refund policy

Effective Date: July 19, 2024

Thank you for choosing Sabi Cook for your catering needs. We strive to provide exceptional service and delicious Afro-inspired cuisine to make your events memorable. To ensure clarity and satisfaction, please read our refund policy below.

1. Deposits and Payments

- Deposit Requirement: A deposit of 80% of the total event catering cost is required to secure your event/order date if you are booking 30 days or more in advance. If your dates are within 30 days, 100% of the cost is required. This requirement is important as we want to ensure we don't forgo other clients and revenue as we keep your spot booked,

- Final Payment: The remaining balance (if booking 30 days or more to your event/order) is due 7 days/1 week before the event date. Failure to make the final payment on time may result in the cancellation of your order/event with attendant fees at the discretion of Sabi Cook

- Tray and Bowl orders within 72hrs to 24hrs are final and require full and upfront payment (100%). There are no refunds or cancellations of these bowl and tray orders. Any cancellation does not attract any refunds. Tray and bowl orders earlier than 72 hrs can be cancelled or rescheduled with a 20% surcharge

2. Cancellation Policy

- Cancellations by Client:

1. More than 30 days before the event: Refund of total amount paid, less 10% fee

2. 30 days or less before the event: Refund of the total amount paid, less 25% fee

3. 14 days/2 weeks or less before the event: No refund.

- Cancellations by Sabi Cook: In the unlikely event that we must cancel your order due to unforeseen circumstances, you will receive a full refund of all payments made, including the deposit.

3. Changes to Orders

- Order Modifications: Any changes to the menu, number of guests, or event details must be communicated at least 15 days before the event date. While we will do our best to accommodate last-minute changes, we cannot guarantee availability or pricing adjustments.

- Additional Charges: Any additional charges resulting from changes to the order will be invoiced separately and must be paid in full prior to the event.

4. Refund Process

- Refund Requests: All refund requests must be submitted in writing via email to order@sabicook.shop. Please include your name, event date, and reason for the request.

- Processing Time: Refunds will be processed within 10-30 business days of receiving the request and will be issued using the same method of payment used for the original transaction.

5. Quality Assurance

- Food Quality: We are committed to providing high-quality food and service. If you are dissatisfied with our catering services, please contact us immediately to discuss your concerns at order@sabicook.shop

- Resolutions: We will work with you to resolve any issues, which may include a partial refund, discount on future services, or other appropriate measures based on the situation.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

- Phone: 416-835-3564

- Email: order@sabicook.shop

By booking our services, you agree to the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.